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How long does it take to fulfill my order?It depends on the order. If it is an order for a whole church cover set, it can take a few weeks. Priest or deacon vestments take about four to six weeks. If, by chance, we have your order in stock, we ship it immediately on the same working day.
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Do you prioritize the orders?Yes, we do prioritize orders for priest or deacon ordinations, as well as for special dates or feasts. For example, if you order a green set at the end of Great Lent and someone else orders a shroud at the same time, we will prioritize the shroud, as it is needed for Holy Week.
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Can I place a custom order?Yes, we specialize in custom embroidered items. Please contact us with your specific requirements and we will be happy to assist you.
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What payment methods do you accept?We accept a variety of payment methods including credit cards, PayPal, Google Pay, Apple Pay, and offline payments.
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What are the shipping options available?We offer various shipping options including standard, expedited, and overnight shipping. You can choose your preferred option at checkout.
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How do I care for my embroidered items?To ensure the longevity of your embroidered items, we recommend hand washing them with mild detergent and air drying. Avoid using bleach or harsh chemicals.
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What is your return and exchange policy?If we made a custom order for you and it doesn't fit due to our inaccuracy with measurements, we will replace the item. However, if the mistake was on your part, we do not offer replacements. If we made a mistake with the color, we will also replace the item. Additionally, if there are issues with the quality of the embroidery or sewing, we will replace the item.
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